Get in Touch

We're here to help you find your perfect fit. Reach out with any questions about our shoes or services.

Send Us a Message

Contact Information

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Visit Our Store

123 Shoe Street
New York, NY 10001
United States

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Call Us

+1 (800) 555-SHOE
Monday - Friday: 9AM - 6PM EST

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Email Us

support@solestride.com
care@solestride.com

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Live Chat

Available Monday - Friday
9AM - 5PM EST

Store Hours

  • Monday - Thursday 10:00 AM - 8:00 PM
  • Friday - Saturday 10:00 AM - 9:00 PM
  • Sunday 11:00 AM - 6:00 PM

Frequently Asked Questions

How do I find my correct shoe size?

We recommend using our sizing guide available on each product page. You can also visit any of our stores for a professional fitting.

What is your return policy?

We offer a 30-day return policy on all unworn shoes. Returns are free within the US. Shoes must be in original condition with all tags attached.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.

How do I care for my shoes?

We provide specific care instructions with each pair. Generally, use appropriate cleaners for the material and avoid machine washing.

Are your shoes waterproof?

We offer both waterproof and water-resistant options. Check individual product descriptions for specific water protection features.

Do you have a warranty?

All our shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship.